Veemarkt 192
1019DG Amsterdam – NL

Frequently Asked Questions

If your question is not answered below, don’t hesitate to send us a message

What are the delivery charges for orders from the Online Shop?

NL flat rate shipping 6,00 euro
NL free shipping from 70,00 euro

BE and DE flat rate shipping 9,50 euro
BE and DE free shipping from 75,00 euro

LU flat rate shipping  11,75 euro
LU free shipping from 130,00 euro

AT, FR, DK flat rate shipping  14,00 euro
AT, FR, DK free shipping from 140,00 euro

IT, ES, SK, CZ, PT flat rate shiping 17,50
IT, ES, SK, CZ, PT  free shipping from 175,00

FI, IE, SE, HU, PL, SI flat rate shipping 18,00
FI, IE, SE, HU, PL, SI free shipping from 170,00

GR, BG, RO, EE, LT, LV flat rate shipping 25,50
GR, BG, RO, EE, LT, LV free shipping from 250,00

If your destination is not on the list, contact us via email and we will find the best possible option for your sending.

Which payment methods are accepted in the Online Shop?

Ideal
Credit card, Visa and Master
PayPal
Direct bank transfer

Is Local Pick-up possible?

Yes. With our storage in the central part of Amsterdam the best way for local pick-up is to email us or call us. Our address is

Veemarkt 192,
1019DG, Amsterdam.
E wine@terroirist.wine
T +31 6 46 3456 16

How long will delivery take?

For orders placed via the website before 13 hrs, the standard delivery in NL, B and GER is within two (2) working days (not on Sundays and Holidays). We will however do our upmost best to deliver as quickly as possible. Speed delivery is an option, please contact us to agree on the possibilities, extra costs could be charged in some cases.

How secure is shopping in the Online Shop? Is my data protected?

Data that you provide to us via our website will be treated confidentially. The data that you provide to us upon registration is recorded in our customer base. If you place orders via the site, we register these orders by name. Your data will not be made available to third parties, unless this is necessary to process your order. Third parties engaged by us are obliged to respect the confidentiality of your data.

All transfer between your computer and our server are SSL encrypted.

Your data are used for the following service:
a. When you place an order, we need your name, e-mail address, delivery address and telephone number to process your order. Go Good uses this information for the execution of your order and, if necessary, to contact you.

  1. With your permission we use your data to inform you about news, developments and special offers and promotions from Go Good. Storing your data has the advantage for you as a customer that, for example, we can make offers to you right away, based on your own preference as shown by your previous purchase data.

If you have questions about privacy, want data removed or if you want insight into the data that we register about you, you can send an email.

What exactly happens after ordering?

After ordering you will receive confirmation of your order. Go Good takes care of careful packaging. As soon as the package is delivered at PostNL Flespakket you will receive the track&trace code in order to follow your sending.

Do I receive an invoice for my order?

You will automatically receive the invoice through our webshop. For any special requirements on your invoice please contact us via email and we will add the necessary information.

Send us an email